Contact us

Please refer to [ Help ] before you submit an inquiry.
You may find the answer to your question or the solution to your problem without waiting for a reply from DLsite.

If you made a purchase as a guest and you have not received a purchase confirmation email from us,
please contact us for assistance.

(*Required field)

Email address*

Retype email address for confirmation.

Please enter without hyphens.
If you have made a purchase as a guest, please type the email address you used at the time of the purchase.
Type of inquiry* Please select the type of inquiry.
Your order number
  • If you have made a purchase as a guest, please type the order number indicated at the time of the purchase.
Your inquiry* 0 / 1500 (maximum: 1500 characters)
  • Please describe the error message and displayed screen details.
  • If your order includes multiple products, please specify the product title that you have a problem with.

Please make sure to read through our [ Privacy Policy ].

SSL GlobalSign Site Seal This page is secured by SSL (Secure Sockets Layer) encryption that has been authenticated by GlobalSign. Your details will be sent in encrypted form safely and securely. All of your personal and credit card information is strictly secured and will not be used for any other purpose.
Eisys, Inc., the administrator of DLsite.com, is a member of the Japan Association of Personal and Healthcare Information Control (JAPHIC). This nonprofit organization (NPO) is authorized as a personal information protection organization by the Minister of Economy, Trade and Industry.